Shipments and returns
We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Shipping your package
The products are delivered to the address indicated on the order form. Orders are placed by Bpost, delivery service with tracking and without signature.
If you have opted for direct pickup in our warehouse, your order will be stored for a maximum of 5 working days. Beyond that, the order will be cancelled and 50% of the amount of the order, with a minimum amount of 50,00€, will be retained for management fees.
If you bring your own carrier, please provide us as soon as possible with all the information necessary to ensure the best possible handling by your carrier. Please note that our warehouse is open from Monday to Friday from 9:30 am to 5:30 pm.
Time of preparation
For orders placed from Monday to Friday : preparation on the same day or the next working day if the order is placed after 4pm.
For orders placed on Saturday and/or Sunday : preparation on the following Monday
You have a period of fourteen working days from the delivery of your order to exercise your right of retraction and thus return the product to the seller for exchange or refund without penalty, except for the return costs.
Any return must be reported in advance to Nayehza Customer Service by e-mail from Monday to Friday. The product must be returned to the following address :
Chaussée de Vilvorde 146
1120 Bruxelles - Belgique
Only products returned in their entirety, in their original packaging complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, exchanged or returned.
This right of withdrawal is exercised without penalty, with the exception of return shipping costs. In the event that the right of withdrawal is exercised, the Purchaser has the option of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the Buyer's expense.
In case of exercise of the right of withdrawal, Nayehza will make every effort to refund the Purchaser within 15 days after receipt of the returned product.